Introduction

Letty’s Luxury Transportation (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our transportation services, website, or any other platform (collectively, the “Services”). By using our Services, you agree to the practices outlined in this Privacy Policy.

1. 1. Information We Collect
      We collect various types of information to provide and improve our Services, including:
      • Personal Information: Name, email address, phone number, home/work address, payment details, and profile photo (if provided).
      • Location Data: Real-time geographic location from GPS, IP address, or nearby Wi-Fi and cell networks, to provide accurate pick-up/drop-off services.
      • Trip Details: Ride history, trip routes, pick-up and drop-off locations, duration of the trip, and fare details.
      • Payment Information: Credit card details, transaction history, and billing address.
      • Usage Data: Information on how you interact with the website, including login data, pages viewed, and features used.
   2. How We Use Your Information
      We use the information collected for various purposes, including:
      • To Provide Our Services: Use your information to schedule rides, process payments, track vehicles, and communicate important details about your trip.
      • Customer Support: To address any inquiries, concerns, or complaints you may have and improve user satisfaction.
      • Personalization: Customize your user experience, suggest preferred routes, and improve your overall experience with our services.
      • Safety and Security: Ensure the safety of our passengers and drivers, monitor ride patterns, and detect or prevent fraud.
      • Marketing: Send promotional materials, discounts, surveys, or service updates, where applicable.
      • Legal Obligations: To comply with applicable laws, regulations, or court orders.

1. 3. How We Share Your Information
      We may share your information with third parties under the following circumstances:
      • Service Providers: We work with third-party companies and individuals to provide or improve our Services (e.g., payment processors, customer service providers, mapping services).
      • Business Partners: Share limited information (such as your location or ride history) with partners to offer co-branded services or promotions.
      • Legal Requirements: If required by law or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.
      • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction.
   4. Data Security
      We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is 100% secure, and we cannot guarantee absolute protection of your data.
   5. Data Retention
      We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, or enforce our agreements. Trip and payment details are typically kept for audit purposes and compliance with tax laws.
   6. Your Rights
      Depending on your jurisdiction, you may have the following rights concerning your personal information:
      • Access: Request a copy of your personal data that we hold.
      • Correction: Ask us to correct or update any inaccurate information.
      • Deletion: Request the deletion of your personal data where applicable.
      • Opt-Out: Opt-out of receiving marketing communications at any time by following the unsubscribe link in emails or contacting customer support.
      • Portability: Request your data in a structured format for transfer to another service provider.
   7. Changes to This Privacy Policy
      We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective Date” at the top of this policy and notify you through our Services or via email where applicable.
   8. Contact Us
      If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:Letty’s Luxury Transportation
      Charlotte, NC
      Email: lettysluxurytransport@gmail.com
      Phone: 704.965.0089

Effective January 1, 2023

Updated January 3, 2025