These Terms and Conditions (“Terms”) govern the use of the transportation services (“Services”) provided by Letty’s Luxury Transportation (“we,” “us,” or “our”). By using our Services, you agree to comply with these Terms.

1. Use of Services
   1.1. Eligibility: You must be at least 18 years old to use our Services. By using our Services, you represent that you meet this age requirement.
   1.2. Account Creation: To use our Services, you may need to create an account by providing accurate and complete personal information. You are responsible for maintaining the confidentiality of your account login details and for all activities under your account.
   1.3. Accurate Information: You must provide accurate and up-to-date information when booking rides or using our Services. We are not responsible for delays or missed trips due to incorrect details.

2. Payment
   2.1. Fare Charges: By booking a ride, you agree to pay the fare displayed at the time of booking, including any applicable taxes, tolls, and surcharges.
   2.2. Payment Methods: We accept payments through credit/debit cards or other approved methods. You authorize us to charge your selected payment method for all fares and related fees.
   2.3. Cancellations and No-Shows: If you cancel a ride after a certain time period or fail to show up for your ride, you may be charged a cancellation or no-show fee as outlined in our cancellation policy.

3. User Conduct
   3.1. Proper Use: You agree to use the Services only for lawful purposes and in a manner consistent with these Terms. You must not engage in abusive, violent, or illegal conduct while using our Services or interacting with drivers.
   3.2. Driver Conduct: We expect our drivers to act professionally and respectfully. If you experience any issues with your driver, please contact customer service immediately.

4. Safety
   4.1. Seat Belts: Passengers must wear seat belts at all times during the trip, in compliance with local regulations.
   4.2. Prohibited Items: You may not bring hazardous materials, illegal substances, or weapons into the vehicle. We reserve the right to refuse service to any passenger who violates this policy.

5. Limitation of Liability
   5.1. No Warranties: Our Services are provided on an “as-is” basis. We make no warranties regarding the reliability, timeliness, or quality of the Services.
   5.2. Limitation of Liability: To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Services, including delays, missed trips, or lost items.

6. Cancellations and Termination
   6.1. Cancellation by User: You may cancel your ride as per our cancellation policy. Please refer to the policy for specific cancellation terms and fees.
   6.2. Termination by Us: We may suspend or terminate your access to the Services at any time without notice if you violate these Terms or engage in fraudulent or harmful behavior.

7. Privacy
   Your personal information is handled in accordance with our Privacy Policy. By using our Services, you agree to the collection and use of your data as outlined in the Privacy Policy.

8. Changes to Terms
   We may update these Terms from time to time. When we make changes, we will revise the “Effective Date” at the top of this document and notify you through the Services or via email.

9. Governing Law
   These Terms are governed by and construed in accordance with the laws of [Insert Jurisdiction]. Any disputes arising out of or related to these Terms will be resolved in the courts of [Insert Jurisdiction].

10. Contact Us
    If you have any questions or concerns regarding these Terms, please contact us at:

    Letty’s Luxury Transportation
    Charlotte, NC
    Email: lettysluxurytransport@gmail.com
    Phone: 704.965.0089